AI agents that handle the first conversation, then hand over
We build AI agents that answer calls and chats, qualify leads and book appointments around the clock, with clear rules for when a person takes over.
What AI Agents covers
An AI agent is software that can hold a conversation, follow a defined process, and take actions in your systems, like checking a calendar, creating a CRM record or sending a confirmation. Unlike a simple chatbot with fixed buttons, it understands free-form questions within the limits you set.
We design agents around one job at a time, give them only the information and access that job needs, and build a human handoff into every flow. They can work on WhatsApp, website chat or phone calls. Before launch we test with real scenarios, including the awkward ones.
Sound familiar?
- Missed calls after hours and on weekends
- Staff answering the same questions all day
- Leads waiting for someone to qualify them
- Booking back-and-forth that takes several messages
A good fit if you are…
- Clinics and dental practices handling appointment calls
- Real estate teams qualifying property enquiries
- Service businesses with high enquiry volume
- Businesses serving international time zones
How we work, step by step
A clear sequence, so you always know what's happening and what comes next.
Pick one job
Start with a single, well-defined task with clear success criteria.
Design the conversation
Scripts, knowledge, guardrails and handoff rules.
Connect systems
Calendar, CRM, WhatsApp or telephony, with least-privilege access.
Test
Real scenarios, edge cases, wrong answers and escalation.
Launch with review
Transcripts reviewed in the first weeks to tune behaviour.
Expand
Add tasks once the first one is reliable.
What changes for your business
Always on
Calls and chats answered at any hour.
Faster qualification
Leads sorted before your team picks up.
Consistent answers
Approved information, every time.
Human where it counts
Complex or sensitive cases go to a person.
Related work
Case studies for AI Agents are being prepared for publication.
See all our workFrequently asked questions
What can an AI agent do for my business?
Common uses are answering FAQs, qualifying new enquiries, booking and rescheduling appointments, collecting details before a sales call, and following up. Each agent follows rules you approve and hands over to a person when needed.
Will customers know they're talking to AI?
We recommend that agents identify themselves as AI assistants. Being upfront builds trust and avoids confusion, and some regions require it.
What happens when the AI doesn't know the answer?
It hands over. Every agent we build has handoff rules: when a question is outside its knowledge, when the customer asks for a person, or when the topic is sensitive, it routes to your team with a summary of the conversation.
Is it safe to connect an AI agent to our systems?
We give each agent only the access its job needs, avoid exposing sensitive data, log actions for review, and use official APIs. For healthcare and finance we keep agents to administrative tasks, not advice.
How much does an AI agent cost?
Pricing depends on the channels, integrations and conversation volume. Most projects have a one-time setup fee and a monthly fee for hosting, usage and maintenance. We quote after a short discovery call.
Often combined with
AI & Marketing Automation
Workflows that capture, qualify, follow up and report without manual chasing.
Explore servicePerformance Marketing
Paid campaigns planned around cost per lead, sales and return on ad spend.
Explore serviceWebsite Design & Development
Corporate sites, landing pages, e-commerce and redesigns built to convert.
Explore serviceSearch Engine Optimisation (SEO)
Technical, local and on-page SEO with content that matches what people search.
Explore serviceTalk to us about AI Agents
A free 30-minute call with a strategist. We'll look at where you are and outline what we'd do first.